Please note that by purchasing licensed software, the customer confirms that he is familiar with all the features
and capabilities of the product. A description of the software and its functions is available on the official
website ( whoer.net/it ).
Se avete acquistato un abbonamento per sei mesi o più, potete richiedere un rimborso contattando l'Assistenza
clienti di whoer.net/it entro 30 giorni dall'acquisto. Nel caso di un abbonamento di un mese, il rimborso è possibile
entro i primi 7 giorni di abbonamento.
Refund process
Refunds are provided in the event of problems directly related to our product. If there is direct evidence of problems with our software, such as error messages or screenshots provided by customer, and our support department cannot solve these problems, the customer has the right to return.
ATTENTION: The absence of the desired country and city in the server list is not a sufficient reason for a
refund. Link to information about the cities and countries in which the servers are located, available on each page
in the header of the site: SERVERS. Refund are possible in the usual way if there is no connection to the VPN
server declared on the site.
WHOIX LTD return the money within 30 days from the date of payment. In the case of credit cards and paypal we will
initiate the refund. In the case of other methods of payment the money will be sent to the same account within 7
days.
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